Silect Support

Silect's Technical Support for Assured Productivity

Silect is dedicated to our customers' success. That's why Silect offers a comprehensive range of customer support services to ensure that all users of MP Studio, CP Studio and ConfigWise have the access they need to Silect experts for optimized product usage.

Whether you need product installation support, configuration assistance or troubleshooting, Silect's customer support experts are ready to ensure a smooth experience.

Support Hours:

Silect customer support is available 8 a.m. to 5 p.m. (GMT-5) Eastern time Monday through Friday, on Canadian business days.

Contact:

You may contact Silect Customer Support via email or phone, or by completing our Silect Support Web Form. Email Silect Support at support@silect.com or call (613) 692.0913 or toll free (866) 292-6638.

Product License Files:

Please note that MP Studio, CP Studio and ConfigWise require valid license files to operate. If you need a license file please email us at support@silect.com. For evaluation license key requests, please contact your Silect sales representative or email Sales@Silect.com.

Upgrade Licenses:

Current Silect Customers active Silect Support and Maintenance agreement are eligible for free product upgrades when available. To request a product upgrade please click here.

The most recent Silect product version numbers are:

  • ConfigWise v5.1.0 (Build 5.1.0.4583 19-Jul-2012)
  • ConfigWise (SCCM Edition) v5.1.0 (Build 5.1.0.4583 19-Jul-2012) 
  • CP Studio v5.1.0  (Build 5.1.0.4589 25-Jul-2012)
  • MP Studio for Operations Manager 2012 v5.0.0 (Build 5.0.0.4596 01-Aug-2012)
  • MP Studio for Operations Manager 2007 v4.4.0  (Build 4.4.0.4260 31-Aug-2011)
  • MP Reporter v5.0 (Build 5.0.0.4498 25-Apr-2012)

Frequently Asked Questions:

You can find answers to many of your support questions by viewing our Frequently Asked Questions guides for MP Studio or CP Studio.

Support Policy and Guidelines:

Silect Technical Support services are available for customers on an active Silect Support and Maintenance agreement. If you need additional information about your Support and Maintenance agreement or to re-activate your Support and Maintenance period, please contact your Silect sales representative or by email at sales@silect.com.