Description

MAINTENANCE AND SUPPORT: “Maintenance and Support Services” are available at a separate fee and are not included in Software license fees. Maintenance and Support Services includes all updates to the Software licensed, including all bug fixes and major releases to the actual product licensed for a period of 1 year. Maintenance and Support Services also includes electronic and/or telephone-based technical support with a maximum four (4) hour initial response time during the hours 8AM to 5PM EST Monday to Friday, Canadian business days. Licensee will be invoiced annually for renewal of such Maintenance and Support Services.