Silect's Technical Support for Assured Productivity
Whether you need product installation support, configuration assistance or troubleshooting, Silect’s customer support experts are ready to ensure a smooth experience.
Support Hours
Silect customer support is available 8 a.m. to 5 p.m. (GMT-5) Eastern time Monday through Friday, on Canadian business days.
Contact us
You may contact Silect Customer Support via email at [email protected]. You can also reach us by phone at (613) 800-0500 and select option 2.
Please note that MP Studio, MP Author Professional, Baseline Manager and ConfigWise require valid license files to operate. If you need a license file please email us at [email protected]. For evaluation license key requests, please contact your Silect sales representative or email [email protected].
Current Silect Customers active Silect Support and Maintenance agreement are eligible for free product upgrades when available. To request a product upgrade please click here.
The most recent Silect product version numbers are:
- MP Studio for Operations Manager v11.1 (January 2023)
- MP Author Professional for Operations Manager v11.1 (January 2023)
- MP Studio for Operations Manager 2007 v4.4.0
Frequently Asked Questions:
You can find answers to many of your support questions by viewing our Frequently Asked Questions guides for MP Studio, MP Author Professional, or Baseline Manager.
If you are encountering problems installing Silect software, which indicate either a corrupt download file or an invalid signed installation or .CAB file, then please refer to this document on Fixing Signing Certificate Problems to try to solve your problems
Support Policy and Guidelines:
Silect Technical Support services are available for customers on an active Silect Support and Maintenance agreement. If you need additional information about your Support and Maintenance agreement or to re-activate your Support and Maintenance period, please contact your Silect sales representative or by email at [email protected].