Get Support

Silect is dedicated to our customers’ success. That’s why Silect offers a comprehensive range of customer support services to ensure that all users of MP Studio, MP Author, Baseline Manager and ConfigWise have the access they need to Silect experts for optimized product usage.

Silect's Technical Support for Assured Productivity

Whether you need product installation support, configuration assistance or troubleshooting, Silect’s customer support experts are ready to ensure a smooth experience.

Support Hours

Silect customer support is available 8 a.m. to 5 p.m. (GMT-5) Eastern time Monday through Friday, on Canadian business days.

Contact us

You may contact Silect Customer Support via email at support@silect.com. You can also reach us by phone at (613) 800-0500 and select option 2.

MP Author Support

See our MP Author Support page for additional information on MP Author product support, including Free Support and Premium Support options.

Product License Files:

Please note that MP Studio, Baseline Manager and ConfigWise require valid license files to operate. If you need a license file please email us at support@silect.com. For evaluation license key requests, please contact your Silect sales representative or email Sales@Silect.com.

Upgrade Licenses:

Current Silect Customers active Silect Support and Maintenance agreement are eligible for free product upgrades when available. To request a product upgrade please click here.

The most recent Silect product version numbers are:

  • MP Studio for Operations Manager v10.1 (September 2020)
  • MP Author Professional for Operations Manager v10.1 (September 2020)
  • MP Author for Operations Manager v10.1 (September 2020)
  • MP Studio for Operations Manager 2007 v4.4.0

Frequently Asked Questions:

You can find answers to many of your support questions by viewing our Frequently Asked Questions guides for MP Studio, MP Author, or Baseline Manager.

If you are encountering problems installing Silect software, which indicate either a corrupt download file or an invalid signed installation or .CAB file, then please refer to this document on Fixing Signing Certificate Problems to try to solve your problems

Support Policy and Guidelines:

Silect Technical Support services are available for customers on an active Silect Support and Maintenance agreement. If you need additional information about your Support and Maintenance agreement or to re-activate your Support and Maintenance period, please contact your Silect sales representative or by email at sales@silect.com.